How to lodge a claim lost parcel

STEPS TO CLAIM YOUR LOST PACKAGE(S)

DON'T APPLY TO DAMAGED ITEMS

Lost whole package(s)

Please following steps:

You can choose to lodge  a claim by Online or Offline.

Offline claim: Download the claim form to your computer by CLICKING HERE, fill required information in and send to email address claim@hntransport.com.au

Online Claim: Simply login to your online account on our website and choose “Stock Lost Claim” from Dashboard then click “Submit” button.

Notes: If you can’t login to your online account, kindly contact our customer support team via Facebook messenger integrated on our website for help.

Scan all purchased invoices/receipts to email address claim@hntransport.com.au

Note: We will pay you maximum of $50 to all lost items without purchased invoices/receipts.

We will compensate your claim to your bank account within 5 working days when we receive fully required documents

Lost/missing few items in package(s)

Please following steps:

You can choose to lodge  a claim by Online or Offline.

Offline claim: Download the claim form to your computer by CLICKING HERE, fill required information in and send to email address claim@hntransport.com.au

Online Claim: Simply login to your online account on our website and choose “Stock Lost Claim” from Dashboard then click “Submit” button.

Notes: If you can’t login to your online account, kindly contact our customer support team via Facebook messenger integrated on our website for help.

Scan following documents and send to email address claim@hntransport.com.au

  1. Purchased invoices/receipts
  2. Photos of packages(2) prior to open boxes
  3. Photos of actual received weight before opening boxes

Note: We will pay you maximum of $50 to all lost items without purchased invoices/receipts.

If you are using Online Claim, you simple upload docs through portal in step 1

NO DOCUMENTS, NO CLAIM

We will process your claim within 14 days with relevant parties and compensate to your bank account within 5 working days when the case is finalized.

HNTRANSPORT

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